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Thank you for choosing our candle store for your shopping needs. We want to ensure a smooth and satisfactory shipping experience for you. Please review the following details regarding our shipping policy:

  1. Shipping Methods: We offer various shipping methods to accommodate different preferences and delivery requirements. During the checkout process, you will have the option to choose the shipping method that best suits your needs. The available options may include standard shipping, express shipping, or any other shipping services we offer.

  2. Shipping Destinations: We ship our candles to destinations within the specified regions or countries. Please ensure that the shipping address you provide is accurate and complete to ensure successful delivery. We are not responsible for delays or issues caused by incorrect or incomplete address information.

  3. Shipping Fees: Shipping fees are calculated based on factors such as the destination, weight, dimensions, and the selected shipping method. The applicable shipping fees will be displayed during the checkout process. Any additional customs fees, taxes, or import duties incurred during shipping are the responsibility of the customer.

  4. Order Processing Time: We strive to process and prepare your order for shipment as quickly as possible. The processing time may vary depending on factors such as product availability, customization requests, or order volume. Please refer to the estimated processing time provided on the product page or during the checkout process. Please note that processing time does not include weekends or holidays.

  5. Shipping Time: Shipping time refers to the time it takes for the package to be transported from our facility to the designated shipping address. The shipping time will depend on the selected shipping method and the destination. While we strive to provide accurate estimated delivery times, please note that they are not guaranteed and may be subject to delays beyond our control, such as customs clearance or unforeseen logistical issues.

  6. Tracking and Notifications: Once your order has been shipped, we will provide you with a tracking number or a link to track the progress of your package. You will also receive email notifications regarding the status of your shipment, including any significant updates or delays. You can use the tracking information to monitor the delivery status of your order.

  7. Delivery Attempts and Re-Delivery: If a delivery attempt is made and no one is available to receive the package, the shipping carrier will usually leave a delivery notice or attempt redelivery as per their policies. It is essential to closely follow the instructions provided by the shipping carrier for re-delivery or package pickup at their designated location.

  8. Lost or Damaged Packages: While we take great care in packaging our candles to ensure their safe arrival, unfortunate incidents may occur during transit. In the event that your package is lost or damaged, please contact us immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue to the best of our abilities.

  9. Shipping Restrictions: Certain products or destinations may be subject to shipping restrictions due to legal or logistical reasons. If any restrictions apply to your order, we will notify you promptly and work towards finding a suitable solution.

  10. Changes to Shipping Policy: We reserve the right to modify or update our shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any further questions or need assistance regarding our shipping policy, please feel free to contact our customer support. We appreciate your business and are committed to ensuring a positive and efficient shipping experience for you.


We want you to be completely satisfied with your purchase from our natural candle store. If for any reason you are not satisfied with your order, please review our refund policy below:

  1. Eligibility for Refunds: a. Damaged or Defective Candles: If you receive a candle that is damaged during shipping or is defective, please contact us within a specified time period (usually within 7 days of receiving the order). We may require supporting documentation, such as photographs, to verify the damage or defect. Once confirmed, we will provide you with a refund or offer a replacement candle at no additional cost.

b. Order Errors: If we made an error with your order, such as sending the wrong candle scent or size, please contact us immediately. We will work with you to resolve the issue by providing a refund or arranging for a replacement candle.

  1. Return Process: a. Notification: To initiate a refund, please contact our customer support within the specified timeframe, providing details of the issue, your order number, and any supporting evidence, if required. We will guide you through the return process.

b. Return Shipping: In most cases, we will provide you with a prepaid return shipping label to send the candle(s) back to us. Please carefully package the candle(s) to ensure they are protected during transit.

c. Condition of the Candle: To be eligible for a refund, the returned candle(s) must be in their original condition and packaging. Please ensure that the candle(s) are unused, undamaged, and in their original packaging.

  1. Refund Processing: a. Inspection: Once we receive the returned candle(s), we will inspect them to ensure they meet the eligibility criteria mentioned above.

b. Refund Options: If the returned candle(s) meet the eligibility criteria, we will issue a refund. You may have the option to receive a refund to the original payment method used for the purchase or receive store credit, depending on your preference.

c. Refund Amount: The refund will generally include the original purchase price of the candle(s) and any applicable taxes. Shipping fees or any additional charges paid at the time of purchase may not be refundable, unless the return is due to our error or a defective product.

  1. Non-Refundable Items: a. Personalized or Customized Candles: As personalized or customized candles are specially made for you, they are generally not eligible for refunds unless there is a manufacturing defect or an error on our part.

  2. If you don't fallow candle care card witch is provided with order, you can't apply for refund.

  3. Further Assistance: If you have any questions or require further assistance regarding our refund policy, please reach out to our customer support team. We are here to help and ensure that any issues or concerns are resolved to your satisfaction.

Please note that this refund policy is applicable to purchases made directly from our natural candle store. If you purchased our candles through a third-party retailer, please refer to their refund policy for further assistance.

We appreciate your business and strive to provide you with high-quality natural candles. Thank you for choosing our store, and we hope you enjoy the soothing and aromatic experience our candles provide!

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